REFUNDS & REPLACEMENTS
Our Refund & Replacement Policy is based on a very simple. hygienic and logical idea: These are novelty products and for this reason we cannot accept returns or exchanges on our products. Read on for a more detailed explanation.
We sell super sexy and insanely intimate products. So so so much more intimate than underwear! Once any one of our products is taken out of it's original and sealed packaging we would never be able to resell it again - exactly like (hopefully!) the shop where you purchase your underwear.
Therefore we would generally never ask you to return an opened, claimed product to us.
What if it's an unwanted gift or I no longer want the product?
Yes, you are welcome to request a return of unwanted goods.
We will happily suggest or offer a similar product or, at least, we'll offer a partial compensation like a discount on your next order. This is ONLY provided that your request is within 5 days after you receive the product and that the product is unopened and still in its sealed, original packaging. We may not accept such returns where the packaging has been tampered with in any way.
What if there is nothing wrong with the product - but it's just not quite working for me?
Don't worry, we're sensible people and we always want to make sure our customers are happy. in most cases we will happily offer or suggest a similar product or, at least, offer a partial compensation like a discount on your next order. With sex toys there is no satisfaction guarantee - what works for one might not work for another. So be open to experimenting and have fun along the way; that's what they are for
What it the product is too big or too small?
Adult products are a great way to explore your own body (s)
And although we understand quite a lot about sex toys - we do not and cannot claim to know your body. This is why our product pictures and descriptions are as precise as possible and the measurements are as exact as possible - please carefully read through the descriptions and take careful note of the size/measurements before placing an order. We may not accept a refund or replacement if the claim is based purely on the fit or size of the product (s).
A few friendly reminders:
Before you indulge PLEASE make sure you:
Charge the product in full before use.
Use new high-quality batteries for your toys.
Maintain good hygiene practices. Clean your products with a toy cleaner/ warm soapy water before and after use
ALL return/postage/shipping costs are the sole responsibility of the client.
What do you do with the information that you collect from me when I purchase a product?
All sales information is kept confidential and is used only for reporting purposes. We DO NOT sell or distribute this information in any form to 3rd parties.
Authenticated visitation data collected by Google signals and associated with Google user accounts may be shared with Google for analytical purposes.
Why do you need my email address?
Your email address is used only to communicate with you directly and efficiently. It will be used to let you know that your order has been processed, your product(s) have been shipped, and about updates to our product lines or website. You can remove yourself permanently from the email list at any time; simply contact us. To request data deletion, please email from the email address you are requesting to be deleted and your postal code for verification. Please note once this request is made, we will remove all your details from the database, and we won't be able to verify any warranty information, so please keep your original receipts.
Cookies are a method used to track a customer through their sales process for statistical and shopping cart purposes. We use this information to help us provide you with a better shopping experience; it is never shared with any 3rd party. For example, it has helped us create a system where you can purchase a product with fewer clicks, thus saving you time.
How do you make sure my credit card information is secure?
We use SSL (Secured Socket Layer) which encrypts the information that you input. This is the same level of protection banks and financial institutions use to ensure that your bank account information can be viewed online.
If you have any further questions, pleasee contact us.
Tips on cleaning ✅
Wipe the surface of the toys with a dump cloth
Use antiseptic or soap to clean
Preferably not to use running water when cleaning
You must be at least 18 years old to access this site.If you are under 18 years old you are not permitted to use this site for Any reason.You must be of legal age required to purchase our products.It is our responsibility to know whether you are legally able to purchase our products.It is illegal to proceed if below 18 years of age .
